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 AGE |
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If you are age 17 or under and wish to travel alone, a signature is needed from a parent or guardian which must be signed and faxed to us on 01273 666185. |
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| BOOKING |
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Call our Groups line on 01274 387 768 or fill in the groups enquiry form here. |
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| CONTACT US |
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For our contact us section click here. |
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Please note that your initial correspondence within 28 days of return should be sent to Customer Relations, by e-mail click here or letter, sent to Thomas Cook Customer Relations 2-4 Godwin Street, Bradford, BD1 2ST. Once you receive an acknowledgement, you can contact them by phone on the number they provide, which will be a number relevant to the nature of your case. |
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| FLIGHTS |
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A new European Union Directive has just come into effect, which means that over the next 12 months all flights booked to European Union states, from the UK and Ireland, will require both the Passport number, Nationality and Date of Birth to be attached to the booking prior to travel. Currently, this information is only required for Easyjet flights to Spain therefore we are only requesting the information for these bookings.
This information must be provided for all passengers travelling, including Children and Infants.
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When booking with airlines that charge for the carriage of baggage flexibletrips include the cost of one bag in the price. |
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It is recommended that you check in for your flight at least 2 hours before departure. And for a long haul flight 3 hours before departure. |
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Most scheduled airlines provide meals. However, they are not included in the price of any no-frills flight e.g Easyjet, BMI Baby etc. and they can only be purchased on-board. With the majority of charter flights this is also an optional extra which we do not include in the basic price. If your customers are travelling with a charter airline and wish to purchase an on-board meal then please call us on 0870 750 1863. |
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| GENERAL |
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The majority of the airlines we use now issue e-tickets therefore no tickets are necessary. If tickets are needed these will be sent out about two weeks before departure. |
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We will inform you of any changes to your holiday, if you have any questions regarding a holiday change then please contact Operations on 01274 387 610. |
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An E-Ticket is a reference created by the airline to allow you to travel, this is instead of traditional airline tickets. |
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This is dependant on the supplier and can differ for flights and accommodation. As a guidline an infant must be under 2 years of age on the return date of travel, a child under 12. |
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| HOTELS |
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If you have not pre booked a transfer, then you will have to make your own way to the hotel, the address is on the Accommodation voucher. |
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| INSURANCE |
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Your protection is vitally important and we therefore strongly recommend you take out adequate Travel Insurance. You can do this by calling 0870 160 9192 |
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| PAYMENT |
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If your booking is made more than 12 weeks before the intended departure date, you must pay either:- (i) Packages - a deposit of £130 is required. (ii) Flight Only - the full fare, or (iii) For accommodation only a deposit of £25 or the full payment whichever is less or (iii) other components - if booked with accommodation these will be included within your accommodation deposit, if any component is booked without accommodation then the deposit will be £25 or full payment, whichever is less, or such other deposit as may be required by the supplier of the services for the arrangements in question. The balance of the cost of your travel arrangements must be paid within 12 weeks before the departure date. If your booking is made within 12 weeks of your intended departure date, the total cost of your travel arrangements must be paid at the time of booking. |
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Final balances are due on your booking 12 weeks before departure, or at the time of booking if less than 12 weeks. |
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Yes we do charge a credit card handling fee, which is 2% |
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| TICKETS/ DOCUMENTATION |
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If your booking is made more than 12 weeks before the intended
departure date, you must pay either:- (i) Packages - a deposit of £130
is required. (ii) Flight Only - the full fare, or (iii) For accommodation
only a deposit of £25 or the full payment whichever is less or
(iii) other components - if booked with accommodation these will be included
within your accommodation deposit, if any component is booked without
accommodation then the deposit will be £25 or full payment, whichever
is less, or such other deposit as may be required by the supplier of the
services for the arrangements in question. The balance of the cost of
your travel arrangements must be paid within 12 weeks before the departure
date. If your booking is made within 12 weeks of your intended departure
date, the total cost of your travel arrangements must be paid at the time
of booking. |
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