Insurance Information - flexibletrips.com

Make sure you have the best protection

Take advantage of the special insurance negotiated on your behalf with AXA Insurance UK plc, Registered Office, 107 Cheapside, London EC2V 6DU.
Registered in England No. 78950.
AXA Insurance UK plc is a member of the General Insurance Standards Council.
Your protection is vitally important and it is therefore a Condition of booking with us that every customer takes out adequate travel insurance cover.

Travel Insurance & Classic Travel Insurance premiums
(including 17.5% Insurance Premium Tax)

Per Person (2-64yrs)	Europe		Worldwide inc. North America & The Caribbean
	Travel	Classic	Travel	Classic
1-3 days	£15.10	£25.10	£31.50	£41.50
4-5 days	£19.10	£29.10	£38.00	£48.00
6-9 days	£26.00	£36.00	£49.50	£59.50
10-17 days	£30.00	£40.00	£62.00	£72.00
18-24 days	£34.75	£49.75	£66.00	£81.00
25-31 days	£39.80	£54.80	£77.00	£92.00
Each extra week or part week	£12.25	£12.25	£20.00	£20.00

	Travel	Classic
Per Person (2-64yrs)	Worldwide excl. North America & The Caribbean
1-3 days	£29.75	£39.75
4-5 days	£35.90	£45.90
6-9 days	£46.20	£56.20
10-17 days	£60.00	£70.00
18-24 days	£62.00	£72.00
25-31 days	£71.00	£81.00
Each extra week or part week	£18.50	£18.50

	Travel	Classic
Per Person (2-64yrs)	UK
1-5 days	£12.20	£22.20
6-8 days	£13.25	£23.25
9-15 days	£17.30	£27.30

	Travel	Classic
Per Person (2-64yrs)	Channel Is. and Eire
1-8 days	£11.10	£21.10
9-17 days	£20.10	£30.10
18-24 days	£25.50	£35.50
25-31 days	£31.55	£41.55

Summary Of Cover

Benefit	Classic Travel Insurance	Travel Insurance
Cancellation / Curtailment	£10,000	£5,000
Emergency medical expenses	£10,000,000	£2,000,000
Hospital benefit	£30 per day up to £600	£20 per day up to £300
Personal accident	Death £15,000, Permanent disablement £30,000	Death or Permanent disablement £10,000
Luggage and Personal possessions	£1,600, Valuables £400 in all, single article limited £325	£1,000, Valuables £300 in all, single article limited £250
Personal money	£500 (£300 cash limit)	£250 (£150 cash limit)
Personal liability	£2,000,000	£2,000,000
Departure delay	Up to £200 or abandonment after 10 hours £10,000	Up to £120 or abandonment after 12 hours £5,000
Missed departure	£1,000	£500
Mugging benefit	£100 per day up to £1,000	Not applicable
Hijack	£100 per day up to £1,000	Not applicable
Failure of carrier	£1,500	Not applicable
Loss of hotel facilities	£30 per day up to £150	Not applicable
Departure point assistance	£300	Not applicable
Home call service	£150	Not applicable
Kennel / cattery fees	£250	Not applicable
Legal expenses	£50,000	£10,000

Brief details of the cover terms and conditions are noted below

If you have any questions about the policy please speak to your travel agent. If they are unable to answer your question or you remain unsure about the cover, terms, conditions or exclusions provided please contact the UK Insurance Department at:

UK Insurance Department
PO Box 2
17-18 Coningsby Road
Peterborough
PE3 8AB
Telephone: 01733 417 444

Data Protection
The data controller in relation to any personal data you supply is Thomas Cook Tour Operations Limited. Information you supply may be used for the purpose of arranging insurance on your behalf and may be disclosed to AXA Insurance UK plc. AXA Insurance UK plc may send it in confidence for processing to other companies in the AXA group (or companies acting on their instructions) including those outside the European Economic Area. Thomas Cook Tour Operations Limited and its agents may use your information to keep you informed by post, telephone, e-mail or other means about products and services that may be of interest to you. Your information may also be disclosed and used for these purposes after your policy has lapsed. If you do not wish your information to be used for these marketing purposes please write to Data Protection Officer, Thomas Cook Tour Operations Limited, 2/4 Godwin Street, Bradford, BD1 1SD.

The insurance also contains exclusions and conditions, amongst which the following are very important. Failure to comply with the following conditions may invalidate your cover.
It is a condition of this policy that no trip will be covered if:
a) At the time of taking this policy
i you have a pre-existing medical condition falling into one or both of the following categories unless you have consulted us by telephoning our screening line on 0870 750 0898 and we have agreed to provide cover.
Pre-existing conditions means
a) Any respiratory condition (relating to lungs and breathing) heart condition, stroke or cancer for which you have ever received treatment, (including surgery, tests or investigations by your doctor or a consultant/specialist and prescribed drugs or medication).
b) Any medical condition for which you have received surgery inpatient or investigations in a hospital or clinic within the last six months or if you are aged 85 or over any medical condition for which you have received inpatient treatment or investigations in a hospital or clinic.
ii You have received a terminal prognosis
iii You are on a waiting list for or have the knowledge of the need for surgery in-patient or investigations in a hospital or clinic or nursing home
b) At any time
i. You are travelling against the advice of a medical practitioner or travelling against the advice of a medical practitioner had you sought his/her advice.
ii. You are travelling with the intention of obtaining medical treatment (including surgery or investigation) or advice outside the UK or within the Channel Islands.
iii. You are suffering from stress, anxiety or depression, or any other mental or nervous disorder unless it has been investigated and diagnosed as such by a consultant specialising in the relevant field.
iiii. You are expected to give birth within 8 weeks before, during, or 8 weeks after the end of the trip.

Personal possessions lost or damaged will not be replaced by new items and a deduction will be made for wear and tear.
Most sections of the policy do not cover the first £50 of each and every claim per incident for each insured person.

Important Notice
We would draw your attention to important features of your policy including:

Policy Document: you should read the document carefully. It gives you full details of what is and what is not covered and the conditions of the cover. Cover will vary from policy to policy and insurer to insurer.
Conditions and Exclusions: conditions and exclusions will apply to individual sections of your policy while general exclusions and conditions will apply to the whole of your policy.
Health: your policy contains restrictions regarding pre-existing medical problems concerning the health of the people travelling. You are advised to read your policy carefully.
Dangerous Sports or Pastimes: if you are going to take part in dangerous sports or pastimes where there is a high risk of injury, check that your policy covers you.
Property Claims: these claims are paid based on the value of the goods at the time you lose them and not on a 'new for old' or replacement cost basis, unless otherwise stated in your policy.
Policy Limits: most sections of your policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example: for any one item or for valuables in total. You are advised to check your policy if you intend taking expensive items with you.
Policy Excesses: under most sections of the policy, claims will be subject to an excess. This means that you will be responsible for paying the first part of each claim.
Reasonable Care: you need to take all reasonable care to protect yourself and your property.
Complaints: we are keen to treat our customers fairly and honestly.
If you are unhappy about the way this insurance was sold to you, or the terms and conditions applied to your policy, please contact:
UK Insurance Department
PO Box 2
17-18 Coningsby Road
Peterborough
PE3 8AB
Telephone: 01733 417 444

AXA Insurance is a member of the Financial Ombudsman Service.

'Cooling Off' Period: your policy contains a 'cooling off' period during which you can return the policy and get a refund, if you have justifiable reason for being dissatisfied with the cover it provides.
Date Recognition Failure: your policy contains an exclusion for some losses arising from the failure of equipment to correctly recognise the calendar date.
Legal Jurisdiction: Your policy is governed by English Law unless you have agreed otherwise with us.
Assistance: for emergency 24-hr service, contact AXA Assistance on the telephone number shown in your Policy.

Please carry your final invoice with you when you are on holiday, as it is your only proof of having taken out our recommended insurance.
Please make sure you read your policy carefully, completely and immediately you receive it. A copy of the policy wording is available upon request.
Details are correct at time of going to print, but may be subject to change without notice.